This is an overall response to the service I've received since becoming a client of yours many, many years ago. The work is typically excellent, but when I had my radiator replaced a few months ago I had to bring my vehicle back in to have the new faulty radiator replaced again and was given a loaner car that stunk of cigarettes so bad I had to change vehicles with my wife as I has numerous meetings that day and didn't want my clothes to stink. I would recommend cleaning that car (compact Ford station wagon) before loaning it out again.