Battery problem, gave me a loaner while they diagnosed, called me with results & quote, replaced battery, called me when done. Excellent customer service, free loaner. Would give them higher rating if desk guy would have remembered to email quote for another repair job. I liked the guy's attitude, answered my questions, polite. They could have said it was alternator, or other parts related to starting truck, but they didn't. Will try them again for next repair.
Thank you for bringing this to my attention. I am sorry our staff did not do a better job communicating the findings. When we test, your starting system, we have the ability to test both the alternator and battery. The likely reason why we only indicated battery was because the alternator was charging fine. If you have further needs on this or other repairs, please give a call. We hope you will keep us in mind for further repairs. Thanks for bringing your vehicle to us for service. Peter Lee, owner.
- Honest-1 Auto Care Roseville